Full list of cancelled flights to and from Dublin Airport amid Aer Lingus fault

The airline said customers impacted would be able to change their travel plans, free of charge. This can be done through their call centre or social media channels.

Aer Lingus has been forced to cancel 51 flights scheduled to and from Dublin Airport today due to "a major incident with a network provider".

This afternoon it was announced that a majority of the airline's inbound flights to Dublin were cancelled, including those from the UK and Europe.

This followed the airline cancelling all of its flights destined to leave Dublin from 2pm today.

Inbound flights from destinations such as Rome, Geneva, Frankfurt, Santorini, Dusseldorf among others have been cancelled, however incoming flights from Spain and Portugal have not been affected.

The airline has said they are "working intensively with our system partners and their network partners to resolve the connection issues as soon as possible".

"Flights to and from the Aer Lingus bases in Cork, Shannon and Belfast are currently planned to operate today, albeit with delays and risk of short-notice cancellations," it was stated.

It was added that Aer Lingus Regional flights (operated by Emerald Airlines) "are currently planned to operate today, albeit with delays and risk of short-notice cancellations".

The list of affected flights is as follows:

Flight	Departure	Arrival
EI235	London Gatwick	Dublin
EI446	Dublin	Santorini
EI168	Dublin	London Heathrow
EI935	London Heathrow	Belfast City
EI798	Dublin	Izmir
EI406	Dublin	Rome
EI685	Geneva	Dublin
EI376	Dublin	Burgas
EI656	Dublin	Frankfurt
EI169	London Heathrow	Dublin
EI176	Dublin	London Heathrow
EI444	Dublin	Corfu
EI546	Dublin	Nice
EI698	Dublin	Dusseldorf
EI336	Dublin	Berlin
EI178	Dublin	London Heathrow
EI528	Dublin	Charles De Gaulle
EI182	Dublin	London Heathrow
EI177	London Heathrow	Dublin
EI424	Dublin	Venice
EI407	Rome	Dublin
EI657	Frankfurt	Dublin
EI447	Santorini	Dublin
EI171	London Heathrow	Dublin
EI699	Dusseldorf	Dublin
EI179	London Heathrow	Dublin
EI799	Izmir	Dublin
EI547	Nice	Dublin
EI337	Berlin	Dublin
EI183	London Heathrow	Dublin
EI529	Charles De Gaulle	Dublin
EI377	Bourgas	Dublin
EI425	Venice	Dublin

The company said a technical problem with its cloud-based reservation and operational systems is impacting check-in and boarding has caused the disruption.

"A UK network provider servicing the cloud-based system has experienced a major break in connectivity impacting both primary and secondary connectivity.

"At this time the provider has not been able to give Aer Lingus an estimate of the time when the break in connectivity will be restored."

The statement said that due to this issue, all flights originally scheduled to depart from Dublin Airport for European and United Kingdom destinations from 2pm onwards today have had to be cancelled.

However, the airline stated they are hoping to operate some flights from Dublin Airport that were originally scheduled to depart before 2.00pm today. 

"However, as we are relying on manual process for these flights, there remains a risk of cancellation," it was added.

Aer Lingus is urging customers due to travel on affected flights to avoid the airport.

Aer Lingus jets parked up on the runway of Dublin airport as flights are down by 83% due to Coronavirus.

The airline said customers impacted would be able to change their travel plans, free of charge. This can be done through their call centre or social media channels.

"We will advise customers when IT systems are restored and this change option is fully available to our customers.

"Our sincerest apologies to those affected by today's technical issues."

Passengers travelling tomorrow have been told check-in desks will be open and only flights today are impacted.

Thousands of passengers will be impacted by today's cancellations

Earlier, Dublin Airport said Aer Lingus is experiencing an internal IT issue which is impacting check-in and boarding.

They advised that other airlines were operating as normal and that affected passengers should contact Aer Lingus directly.

"Please keep receipts for expenses incurred due to the delay and submit them to Guest Relations once the website is back online," the airline advised an affected passenger on Twitter.

Frustrated passengers

Aer Lingus has been responding to frustrated passengers on Twitter.

Many people voiced their annoyance at the lack of communication from staff at the airport.

One woman said that after a three-hour wait to be checked in manually, she arrived at the gate to find there were no staff members there.

People have been posting pictures of winding queues outside Terminal 2 this morning.

One woman tweeted Aer Lingus to say that systems had been down for two hours and she was feeding her four-month-old child on the floor, calling the situation "horrendous".

Another woman said she is outside queuing in the cold with her nine-month-old baby.

The issue is not only impacting flights departing Dublin as passengers flying home to Dublin are also reporting delays and disruption.

Emma Rafter is due to fly from Amsterdam to Dublin but says there is no plane and no gate has been announced.

"If they are releasing that statement, that's all they are going to tell us anyway," said Ms Rafter.

"We really have no idea what is going on and it is just a case of sitting here and waiting. At least, everyone's in the same boat - or should I say, the same plane.

"At the same time, it's frustrating. There are kids here and they're running around. They have all this energy and they can't do anything.

"There are kids sleeping. There are older people here as well. It's a mess."