Caitríona Redmond: What about the people on the receiving end of our complaints and queries?

Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond

Customer service staff deal with a high volume of queries and complaints — so remember that respectful communication is more likely to be taken seriously and lead to a better outcome. File photo

Hot on the heels of the most wonderful time of the year, it is now the most stressful time of the year. Well, it certainly feels that way as we deal with the aftermath of potentially spending a little bit over budget during Christmas and adapt to a long gap between paydays.

From delayed deliveries to frustrations with service providers, the first thing you will probably do is either email or pick up the phone and call a business you’re unhappy with. If you do become frustrated with customer care and need to complain, it’s time to check yourself before dialling that number or clicking send in anger. You never know what the person at the other end is dealing with.