MAKING CENTS: Know where you stand with exchanges and returns post Christmas

If the retailer is unwilling to help with exchanges, complain in writing to them, writes Gráinne McGuinness

Christmas is over so now ’tis the season to make exchanges. If Santa got it slightly wrong or a present turned out to have a fault, gift recipients will be looking to the retailers to see what can be done.

I asked the Competition and Consumer Protection Commission (CCPC) for their advice to consumers with gifts they would like to return.