Dear Dáithí: Is bad service just the standard these days?

I'm talking about people who seem to delight in doing a shoddy or lazy job. Whether it's businesses not answering the phone after lunch on a Friday or people who just thrive on using rules or GDPR to tell you why they can't do something really simple

'I'm sick of seeing unprofessional workers in shops. So, I switch to online shopping — which invariably means some part of my order is wrong or not delivered. So then I'm dealing with idiotic chatbots that don't answer my actual question. And then I get bombarded with pop-up questionnaires asking if I'm happy with the service.'

Dear Dáithí ,

I’m just so sick of bad service everywhere. I’m not talking about waiters who drop a fork or anything — I’m not unreasonable.