Rail ticket firm alleges Ryanair bullying

A COMPANY licensed by the Dublin Airport Authority to sell London rail tickets from kiosks at Dublin Airport has claimed its business there is “close to collapse” due to an orchestrated campaign of harassment, bullying and obstruction of its staff by Ryanair and its agents.

Ticket Generator Ltd, a British company, yesterday secured interim injunctions from the High Court restraining the alleged intimidation. The orders were sought by Mel Christle SC, with Jarlath Ryan, for TGL, and were made returnable by Mr Justice Frank Clarke to tomorrow.

The company claimed staff at its kiosk near the Ryanair departure gate at Terminal One in Dublin Airport were constantly harassed and that the public address system for Ryanair flights to Stansted was being used every five minutes to advise passengers to buy tickets for the Stansted Express from Ryanair and not from the “DAA”, “Dublin Airport” or “the kiosk”.

Fred Gross, a director of TGL, said it operates from the terminals of 15 European airports and he never before heard of such “malicious and vituperative” behaviour in all his experience in the industry.

Ryanair’s behaviour was such that staff working at the kiosk had complained of pressure, stress and sleeplessness, he said.