Regulator: Online platforms must treat businesses fairly

'The most common issues were a difficulty lodging a complaint with the platform, and difficulty resolving a complaint through the platform’s complaint-handling system', watchdog says

EU directive, known as the P2B Regulation, aims to help firms using online platforms.

A significant number of businesses appear to be getting a raw deal selling to customers through the big online sites such as eBay, Amazon, Google Play and Apple, the competition regulator has said.   

The Competition and Consumer Protection Commission, or CCPC, surveyed businesses after the implementation of the EU directive, known as the P2B Regulation, which aims to help firms using online platforms.