Know your rights with faulty goods and unwanted gifts

It’s important to be aware of your rights as a consumer, particularly when it comes to damaged products

If you bought or received something which turns out to be faulty, EU consumer protection law gives you the right to either: a refund, a repair, a replacement product or a reduction in price.

FAULTY goods? Unwanted gifts? The Competition and Consumer Protection Commission (CCPC) has put together a consumer rights guide, detailing all you need to know about returns.

If you bought or received something which turns out to be faulty, EU consumer protection law gives you the right to either a refund, a repair, a replacement product, or a reduction in price. This is regardless of whether you bought the item online, in-store, at full price or at a discount.