PTSB fined over €250,000 by DPC after data breaches led to customers losing money

Data Protection Commission said appropriate security protocols were not followed by the banks in three incidents

As part of the inquiry, the DPC said it assessed the appropriateness of PTSB’s technical and organisational measures for ensuring the security of personal data that it processed through its Open24 Contact Centre.

The Data Protection Commission (DPC) has ruled that PTSB did not follow appropriate security protocols during a series of data breaches in which malicious actors posed as bank customers to access individuals' account details.

Announcing its final decision on Friday, the data watchdog noted three incidents in which people called PTSB’s ‘Open24 Contact Centre,’ posing as customers to gain access to their accounts and amend account details.