Ombudsman returns close to €6.2m to Irish consumers over insurance, banking and pension complaints

Last year, the agency also received a record number of complaints at over 7,000

Of the money returned to consumers, just under €4.6m of that was through mediated settlements by the FSPO’s dispute resolution service

Close to €6.2m was returned to consumers by the Financial Services and Pensions Ombudsman (FSPO) after it closed more than 6,200 complaints throughout 2025, however, last year also saw a record high number of complaints received by the agency.

In total, the FSPO had 6,282 complaints closed during 2025 — a 6% increase compared to 2024 — the highest number ever closed by the office. The vast majority, 90%, of all complaints closed in 2025 were closed in the early-resolution and informal processes stage without requiring a formal investigation or a legally binding decision.