Ireland's JustTip expands cashless tipping service across Europe

The myPOS card terminals allow customers to pay both their bill and a tip directly with payments routed to the merchant’s account, and tips automatically separated, processed, and distributed through JustTip’s transparent platform
Ireland's JustTip expands cashless tipping service across Europe

JustTip co-founders Ciara Walsh and James Fahy. 'Transparency in tipping isn’t just a nice-to-have anymore; it’s a necessity.'

Founded in 2021 by entrepreneurs James Fahy and Ciara Walsh, JustTip emerged in response to outdated tipping practices that lacked transparency for staff and employers. 

Today, the fintech start-up is trusted by more than 650 companies across Ireland and the UK and is scaling rapidly into new European markets, bringing its blend of cashless tipping and tax-efficient automation to a much larger audience. 

Having formed a strategic partnership with myPOS, the payments platform that powers seamless transactions across Europe, the collaboration integrates JustTip’s award-winning cashless tipping and service charge management technology directly into myPOS card terminals, delivering a fully compliant solution for the hospitality industry. 

The integration allows customers to pay both their bill and a tip directly on a myPOS terminal with payments routed to the merchant’s account, and tips automatically separated, processed, and distributed through JustTip’s transparent platform. In the first 12 weeks of the partnership, the collaboration, currently being rolled out across Europe, has processed more than €3 million in payments and €350,000 in tips, working with clients such as Marco Pierre White, Variety Jones, and Farmer Browns. 

“Hospitality is under immense pressure to cut costs while keeping staff motivated and compliant with complex legislation,” said CEO James Fahy. 

“By combining our technology with myPOS’s trusted payment infrastructure, we’re giving businesses a powerful, cost-saving solution that eliminates admin headaches, ensures transparency, and puts more money into staff’s pockets.” 

The partnership also helps businesses reduce costs, eliminating the 11.15% PRSI charge on tips, while ensuring compliance with legislation in the UK and Ireland’s amended Payment of Wages (Tips and Gratuities) Act 2022, which requires employers to show complete transparency on all tips as well as provide a breakdown of electronic tips and their distribution.

“This partnership is a major milestone for JustTip,” Fahy explains. “It shows the appetite across Europe for modern, transparent solutions that not only keep businesses compliant but also strengthen trust between employers, employees, and customers.” 

Tipping has always been a way for customers to show appreciation for great service, he says, but in today’s world, people want more than just the option to leave a tip - they want to know exactly where that tip is going. 

"Transparency in tipping isn’t just a nice-to-have anymore; it’s a necessity. We believe that when customers can clearly see how their tips are handled, trust between staff, businesses, and customers grows stronger.” 

Customers are increasingly aware of issues surrounding tip distribution, and stories of tips being withheld or unfairly shared only adds to customer caution. 

By showing customers that tips go directly to staff, and not into a ‘mystery pot’, businesses can reassure them that their gratitude reaches the right hands. 

Tipping is personal, he adds, customers want to reward the person who poured their pint, delivered their meal, or went the extra mile. “When businesses are open about where tips go, customers are more likely to return. Transparency creates trust, and trust builds loyalty. In a competitive Irish hospitality industry, that trust can be the difference between a one-time visitor and a lifelong customer.”

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