Utilities regulator sees 25% fall in cases arising from customer contacts 

Energy complaints surrounded issues such as billing, smart metering, microgeneration, allocating Government electricity credits and switching

Overall, 42% of Uisce Éireann complaints and 29% of energy complaints investigated were upheld in favour of the customer. File photo

There was a 25% decline in the number of cases opened by the Commission for Regulation of Utilities (CRU) after being contacted by a customer, a new report shows.

According to the commission's latest customer care report, during 2024 it received 24,496 contacts from energy and water customers in - a 22% decrease from 2023.  This resulted in 7,761 contact cases being created which is a decline of 25% year-on-year.