One in five retail employees experience abusive or inappropriate behaviour on a weekly basis

Of the 500 retail employees surveyed, 75% of female respondents experienced this behaviour, compared to 60% of male counterparts

Of retail staff in Ireland that report experiencing abusive or inappropriate language or behaviour while at work, 35% outlined that it was violent, aggressive or threatening in nature and 22% reported that it took the form of discriminatory language. Picture Colin Keegan, Collins Dublin

Over a fifth of retail employees in Ireland directly experience abusive or inappropriate language or behaviour from the public weekly, new research from Irish retailers shows.

Commissioned by Circle K, Maxol and Mr Price Branded Bargains, the research also shows that over two-thirds (68%) of Irish retail workers have experienced abusive or inappropriate language or behaviour from a customer at work, with a higher rate of abusive or inappropriate behaviour directed towards female staff members.