Three Ireland to refund customers €3.76m for breaches of roaming regulations

Customers did not receive an appropriate notification when they reached either the €50 or €100 roaming limit

14,000 Three customers were impacted and the process to refund them, an average of €278, is ongoing.

Three Ireland is to refund €3.76m to customers for breaches of roaming regulations.

An investigation by Ireland's communications regulator ComReg found that certain Three customers had not received the appropriate notification on their phones when they reached either the €50 or €100 default limit as required under regulations. In addition, certain customers received a notification that did not include the costs associated with each additional unit to be consumed.