Family Business: Personal touch is key for trading success

Family businesses are driven by a ‘small is beautiful’ ethos, as leaders in the sector explain to John Daly

Rory and John Carroll at their buisness, C&L Epos Business Systems, on Pope’s Quay, Cork. Photo: David Creedon 

Small family businesses need to be agile and nimble, where operating in a marketplace dominated by larger global brands.

Holding on to faithful clients over the decades is a process driven by quickly responding to their individual needs and constant upskilling to the demands of new technology and innovation.