New BoI retail chief pledges to improve customer's financial wellbeing

 Bank of Ireland's Susan Russell with Bank of Ireland chief Myles O’Grady, Minister for Finance Michael McGrath, and Jonathan Mitchell of Mitchell & Sons Wine Merchants.

Bank of Ireland has named Susan Russell as its new chief executive to run its Retail Ireland division that covers almost all of its lending activities at home. 

Ms Russell, who has worked at the bank for 23 years in areas that include retail banking, finance, digital, strategy and operations, has pledged to improve the lot of customers.