Complaints to the energy regulator soar amid turmoil for customers

In one case, an energy customer contacted the regulator and said his supplier had debited €2,274.73 from his bank account without authorisation. Picture: Sasko Lazarov / RollingNews.ie

Complaints to the Commission for Regulation of Utilities (CRU) soared last year as the energy crisis hit customers, prompting suppliers to increase their support resources to cope with more queries.

The energy regulator received 12,373 complaints and queries from energy and water customers in 2022, an increase of 87% on the previous year, driven mainly by queries from electricity users.