Eir apologises again for customer service but hails fibre and 5G roll-out plans 

Chief executive Carolan Lennon said most of Eir's customer service problems had been fixed

Eir chief executive Carolan Lennon hailed the launch of the GoMo retail brand that has attracted more than 250,000 customers. File picture

Eir bosses have again apologised for failing its customers but hailed its rollout of fibre services, 5G, the launch of GoMo, and the €80m acquisition plans of Evros as ways of rebuilding trust.   

The telecom operator had been blasted by its own customers, by TDs, as well as its regulator ComReg over its call centre failures even before the onset of the pandemic in March.