Ryanair brands UK consumer survey on Covid-19 refunds as ‘fake news’

Almost eight in 10 Ryanair passengers surveyed in Britain said they were dissatisfied with the customer service they received while trying to get a refund, Which? survey found

None of the Ryanair passengers surveyed received their refund within the legal time frame of seven days after cancellation.

Ryanair has branded a survey "fake news" after it was rated among the worst airlines for customer service by a consumer survey of British customers seeking refunds for cancelled flights amid the Covid-19 crisis.

The survey was carried out by consumer organisation Which? and asked almost 1,800 people in Britain who had had a flight cancelled after March 16 to rate their level of satisfaction with major airlines during the refund process.