Virgin Holidays commits to issue refunds for Covid-19 cancellations

Virgin Holidays has committed to refund all customers whose package holidays were cancelled due to coronavirus. Picture: Matt Alexander/PA

Virgin Holidays has committed to refund all customers whose package holidays were cancelled due to coronavirus after hundreds of complaints were made over delayed payments.

The UK Competition and Markets Authority (CMA) investigated the travel firm after being alerted that some consumers were waiting “an unreasonably long time” to get their money back, with some being told it would take 120 days.