Ombudsman criticises lenders for customer credit errors

Tracker mortgage issues again featured among the ombudsman Ger Deering's decisions.

Ger Deering, financial services and pensions ombudsman, ruled compensation of €10,000 be paid after a lender failed to correct a customer's credit profile. 

Compensation of €10,000 was paid to an individual after a lender failed to correct a customer’s credit profile, following a credit card being issued in the customer’s name without his knowledge or permission.

The case was one of 180 legally binding decisions, issued by the Financial Services and Pensions Ombudsman (FSPO) between January and May.