Regulator: Banks still failing customers

Eamon Quinn Irish banks will have to invest significant funds to repair “outdated and fragmented” computer systems and are still failing their customers, the Central Bank deputy governor has said.

Irish banks will have to invest significant funds to repair “outdated and fragmented” computer systems and are still failing their customers, the Central Bank deputy governor has said.

Ed Sibley told a meeting of the industry group, Banking and Payments Federation Ireland, that it is was up to individual senior managers and the boards at the banks to ensure “the security, resilience, and use of their data and systems”.