Brown Thomas Arnotts: Customer experience at heart of what we do

Nicola O’Driscoll readily admits that there is no such thing as an average day in her position as People Director at Brown Thomas Arnotts. “I can often be involved with the strategic development of our learning and development programmes, and in the same day I could find myself working closely on senior leadership recruitment campaigns,” she explains.

“As we say in Brown Thomas Arnotts - ‘there is no positive customer experience without a positive employee experience.’