Irish Life tops Ombudsman complaints list

Pensions firm Irish Life topped the list of complaints made to the Financial Services and Pensions Ombudsman last year, while the main banks were also the target of grievances from customers.

Of the 5,588 complaints made against firms overall, 19 complaints were made against Irish Life Assurance, with six fully upheld, three substantially upheld and 10 partially upheld, the Ombudsman’s annual report said.