Aviva fined for breaching Consumer Protection Code

Insurer Aviva has been fined almost €500,000 by the Central Bank for breaches of the Consumer Protection Code in relation to the proper handling of customer complaints.

The Bank said that during the period July 1 2007 to January 21 2011 the firm had failed to ensure that its complaint handling procedures fulfilled the minimum requirements of the Code, and did not employ effectively the resources and procedures, systems and control checks that were necessary for compliance with the Code.