40 jobs to go as Ryanair announces closure of call centre

Ryanair today announced that it plans to close its Dublin Telesales Operation (Ryanair Direct) at the end of May, which may lead to up to 40 redundancies as part of its cost reduction programme to combat record high oil prices.

Speaking today, Ryanair’s CEO Michael O’Leary said: "The decision to close our Dublin Telesales activity is a painful one. Sadly, the operation is no longer viable or cost competitive against a backdrop of dwindling demand for phone bookings while Internet bookings now account for over 99% of ticket sales.