BA staff 'sympathetic' over new baggage charges

British Airways today introduced its new policy of charging for excess baggage but check-in staff were told to give “sympathetic treatment” to passengers unaware of the rules.

Travellers will be charged an extra £30 (€44.80) each way on domestic routes, £60 (€89) on European flights and £120 (€179) on some long-haul routes if their luggage is over 23kg.