BIC Systems to provide support to Tourism Ireland

BIC Systems has won a contract to provide a global help desk and managed support services to Tourism Ireland, the cross-border tourism body set up under the 1998 Belfast Agreement.

The introduction of the new services will allow Tourism Ireland to maximise the productivity of its technology resources and enhance its customer relations function in its offices in Ireland, the UK, the US, Canada and across Europe.

BIC Systems is to supply Tourism Ireland with a fully integrated managed help desk service with remote telephone support, and remote access to sites, servers and desktop PCs.

Conor Marshall, information technology manager, Tourism Ireland, said: "Our mission is to increase the level of interest in Ireland, north and south, as a travel destination. Because of this, our capacity to handle the numbers of potential tourists to Ireland who are contacting us is absolutely critical."

A key element of the solution is GuardianAngel, a web based system hosted by BIC Systems, which is designed to provide performance and availability monitoring for servers, software applications and network devices. This project represents the first time that GuardianAngel has been deployed in Ireland.

BIC Systems was founded in 1984, has offices in Belfast and Dublin, and currently employs more than 150 people.