Three Ireland signs €65m deal with Amdocs for IT overhaul

Three Ireland has brought a €65m partner on board to help overhaul its IT infrastructure and integrate O2’s systems following Three’s takeover of its rival in March 2015.

Three Ireland signs €65m deal with Amdocs for IT overhaul

Three has signed a €65m contract with software solutions provider Amdocs for strategic services and solutions to support the telco’s “digital transformation”.

Under the five-year managed services contract, Amdocs will be tasked with consolidating and modernising Three’s IT systems.

It is hoped the deal will reduce the complexity of its IT system, simplify business processes, and provide substantial cost and operational efficiencies.

Three also said it hopes it will enable the delivery of personalised experiences, offerings and rate plans for its customers.

“This €65m investment is the next step in what is an exciting journey for Three as we continue to deliver on the promises we made when we acquired O2 in 2014.

"At that time we promised two new MVNOs [mobile virtual network operators], which we have delivered.

“We promised new jobs, which we delivered by creating 100 new roles when we transferred customer care calls to Limerick from Mumbai.

We also promised innovation and delivering the best experience for our customers and that is what this project will achieve,” said Three boss Robert Finnegan.

The deal will also “substantially reduce” Three’s annual IT costs, Mr Finnegan added.

As part of its takeover of O2, UPC and Dixons Carphone Warehouse have launched new MVNOs which use Three’s existing network infrastructure.

Three customers have suffered a number of high-profile network outages in the past year.

Last April, Data Protection Minister Dara Murphy branded an outage that affected up to 1.5m customers as “unacceptable” and called for greater investment in mobile phone network capacity.

The company said the issue was unrelated to the O2 takeover.

Six months later, approximately 100,000 customers were affected by outage to voice and data services.

Three’s parent company, Hutchinson is trying to get a similar €13.22bn merger over the line in the UK.

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