Small Business Q&A: Pat Keogh from Arema Connect

In this week’s Q & A Kehlan talks with Pat Keogh from Arema Connect. Arema Connect started out as a call centre, but now involves itself in many other aspects of business for its clients. Pat explains the success and evolution of the business.

What do you do at Arema Connect?

We are a 24-hour contact centre. For small business it would be to divert the flow for themselves either in office hours or through 24 hours. Arema was originally called Key Answering Systems and then Call Management. We changed the name because the Key Answering Systems was too much of a mouthful. That worked well for us over the past 12 years, but we recently rebranded to Arema Connect. The new brand was brought in mostly because we have evolved massively over the past decade. As well as call answering services, we provide market research, database management and call management.