Watchdog slaps top telecoms on the wrist

Four of the country’s largest telecoms companies have been slapped on the wrist by the consumer watchdog for failing to inform customers of their right to cancel their contracts as well as misleading consumers, in certain instances.

The Competition and Consumer Protection Commission has issued compliance notices against Eircom (including eMobile), Meteor, Three, and UPC for failing to comply with the EU’s Consumer Rights Directive (CRD).

Research into the sector uncovered a number of instances in which customers encountered difficulties with contracts, despite firms having plenty of time to implement changes under the directive, according to commission chair Isolde Goggin.