‘No overhaul of Ryanair’ amid service improvements

Ryanair has no plans to radically overhaul the way it is managed and has already unveiled most of the promised customer service improvements in an effort to improve its image, chief executive Michael O’Leary said.

The charismatic and outspoken O’Leary has said he wants to overhaul an “abrupt culture” at Europe’s biggest airline, famous for its charges that have annoyed some flyers.

Having said in September he took responsibility for the impact of “personal character deformities” on how the company was managed, O’Leary now says that comment was tongue-in-cheek.