‘Banking service’ an oxymoron for investors

I decided to contact my branch bank for a bit of advice last week.

I dialled up and was routed to a central service where I was asked for account details. My branch, I was assured, would call back. It did not.

On Saturday, I visited the branch. At the counter, I asked for a simple piece of advice. The teller went away for a couple of minutes before informing me she could not help. Instead, I should call a number she provided. I did.