Central Bank warns financial firms

IRELAND’s stockbroking and investment firms need to up their game when dealing with customer complaints, the Central Bank has warned.

In its latest series of regulation compliance investigations, the bank noted that — while results were broadly positive — there exists “room for improvement” in the way firms handle complaints.

In all, six firms — representing nearly 60% of the retail client market — were the subject of on-site investigations, while another 160 firms were remotely reviewed and a separate desk-based analysis was carried out on a further 53 firms who deal with retail clients.