Most shoppers find net secure

IRISH people who regularly buy goods and services over the internet believe it is a relatively safe method of shopping, according to a new EU survey.

Just over 2% of customers who made purchases online experienced difficulty in obtaining redress or repair following an initial complaint.

Some 3.6% of respondents said they were annoyed that delivery costs were higher than anticipated, while 3% complained that suppliers failed to provide a satisfactory response to a complaint.