Shell Energy to pay £500,000 after overcharging thousands of price cap customers

More than 11,000 Shell Energy customers were overcharged across three years (Nick Ansell/PA)

Shell Energy is to pay more than £500,000 after overcharging thousands of customers for their gas and electricity since the energy price cap was put in place over three years ago.

The business will be forced to return £106,000 to the 11,275 households it has been overcharging since January 2019, regulator Ofgem revealed.