UK flood helpline charges premium rate with private firm benefitting

British Prime Minister David Cameron wants the use of premium rate telephone helplines for flooding victims to be ended “as quickly as it possibly can be”, Downing Street has said.

Mon, 03 Feb, 2014 - 13:36

British Prime Minister David Cameron wants the use of premium rate telephone helplines for flooding victims to be ended “as quickly as it possibly can be”, Downing Street has said.

Householders calling the 0845 number, which was set up by the Environment Agency (EA), are having to pay up to 41p a minute, with the money going to a private firm.