BA executives leave after Heathrow T5 fiasco

Two top British Airways executives today paid the price for the Heathrow Terminal 5 (T5) fiasco.

BA said that “following the airline’s move to T5”, operations director Gareth Kirkwood and customer services director David Noyes “will be leaving the company”.

The start of BA flights from the new £4.3bn (€5.3bn) T5 on March 27 led to travel chaos, with dozens of flights cancelled and thousands of bags going astray.