British Airways lose 15,000 bags at new Heathrow terminal

British Airways tonight apologised again to passengers hit by cancellations, crippled facilities and delays at Heathrow’s new Terminal 5 after admitting that 15,000 bags were lost in the system.

After announcing that 12 extra flights, on top of the predicted 54 had been scrapped, the company this evening confessed it now faced the task of ’reuniting’ the scattered luggage with owners.