Watchdog accuses Whirlpool of ‘multiple failings’ in tumble dryer fire safety

A watchdog has accused appliance firm Whirlpool of “multiple failings” in dealing with customers caught up in a safety alert concerning tumble dryer fires.

Which? has called on the US company to “clean up its act and treat customers fairly” as the result of an undercover investigation into its handling of the modification of millions of dryers.

Manufacturers Hotpoint, Indesit, and Creda are in the process of fixing dryers across the UK after parent company Whirlpool notified customers of a widespread safety defect last October.