Emma, 3, rewarded for calm 999 call

A 3-year-old girl has received a bravery award for calling 999 when her pregnant mother fell down the stairs.

Emma Bazzard made the 11-minute call after discovering her mother, Catherine, unconscious at their home in Nailsea, Somerset.

She answered a series of questions and was able to provide her mother’s name and their address on November 12.

During the call, Emma told call handler Sarah Morris that her mother had banged her head but was not bleeding.

She calmly talked on the phone until an ambulance crew arrived minutes later — even checking whether the door was unlocked so they could enter.

“Mummy fall down the stairs,” she told Sarah.

“Mummy is asleep. Mummy’s head hurts. I’m giving her a cuddle.”

She can be heard telling Catherine to stay still and asking where she is hurting, adding: “Mummy, the ambulance is coming.”

Catherine, a preschool teacher, had landed on her stomach and it is believed the impact started labour.

Paramedics took her to hospital where she was given drugs needed to prevent her unborn baby boy arriving seven weeks early.

She safely gave birth to Emma’s brother George two-and-a-half weeks ago. He was born prematurely but this was not linked to the fall.

South Western Ambulance Service NHS Foundation Trust yesterday presented Emma with a bravery certificate at Nailsea ambulance station. She was also reunited with the ambulance crew and call handler.

“I do not recall a great deal about the incident, but by all accounts Emma was absolutely amazing and so knowledgeable and calm,” Catherine said.

“I think this highlights how important it is to teach your child how to call 999 because they are never too young to put what they’ve learnt into practice.

“I couldn’t be more proud of Emma and am really pleased that the ambulance service is presenting her with a certificate.”

Emma, now 4, had not been taught about dialling 999, but her brother, 5, had been learning about the emergency services at school.

Catherine and husband Ben, a school teacher, had discussed with him what to do in an emergency.