Airline apologises after child urinates in plane seat

JetBlue Airways apologised to a mother who said her child had to urinate in her airplane seat, because a flight attendant would not let her use the toilet, while the plane sat on the tarmac at a New York airport.

“Our team reached out directly to the customer today to offer an apology for her experience,” said a JetBlue statement.

Jennifer Devereaux told WBZ-TV in Boston that she was denied a request to let her three-year-old daughter use the bathroom while the plane was delayed at John F. Kennedy International Airport on a flight to Boston. After a half-hour wait, the toddler urinated in the seat.

The mother and flight attendant exchanged further words and the pilot turned the plane around back to the gate, announcing it was due to a disobedient passenger.

“It wasn’t about bad customer service, it was about human decency,” Devereaux said. “My daughter was sitting in a pool of urine and I couldn’t do anything about it. And as a mom it just broke my heart.”

JetBlue said the airline was following Federal Aviation regulations.