Baggage problems disrupt Heathrow’s Terminal 5 opening
At least 33 short-haul flights were cancelled, British Airways said. Passengers, whose flights did go ahead, were left stranded for hours as crews struggled with the baggage handling system.
Journalist Mark Jones was left sitting on a plane for two hours. “At one point the luggage was returned to the terminal because the system said our flight had already departed,” he said.
British Airways, which now has its home at the £4.3 billion sterling (€5.5bn) T5, said other problems included car parking and staff security screening. “These issues are being resolved and we are sorry for any inconvenience this has caused,” BA said.
The first passengers to arrive at T5 were from Hong Kong at 4.50am yesterday.
