Clear communication at heart of every successful deal

Soft skills are vital to ensuring all parties stay on track with a merger and acquisition talks, say industry experts

In negotiating a deal, all parties must balance the need for confidentiality with the need for open and honest communication with employees. Picture: iStock

Mergers and acquisitions (M&As) happen for all sorts of reasons, and while hammering out the best deal for both parties requires mettle in the boardroom, managing the transition on the ground often requires a more delicate touch.

M&A experts say there is an increasing focus on the “soft skills” necessary to ensure any deal is a success, with clear and transparent communication of all aspects of the story of any merger or acquisition to all of the stakeholders involved.