There must be a paper trail on tracker mortgage decisions

ON December 20, 2016, the governor of the Irish Central Bank told the finance committee of Dáil Éireann that as many as 15,000 Irish borrowers may have been overcharged by their banks.
Apparently, this occurred when these borrowers — almost all of them probably citizens of this Republic — were wrongly denied access to the tracker mortgage interest rates to which they were entitled.