Praise is always welcome but rarely dispersed to those who deserve it

In corporate culture, praise is seen as flattery and criticism as the best way to develop performance, writes Terry Prone

Good managers (and good trainers, too) set out to catch people doing something right and to tell them about it. Ideally in front of others. Picture: iStock

Day 199

I get mocked in the Sunday Times for sending a civil servant a note, after a press conference for which I had prepped him, saying “You were stellar. Calm, expert, helpful, expository.”