Irish Water hire outside consultants once again

Surely Irish Water are not again contributing further to the fortune already squandered by hiring an external outfit to conduct a survey on customers who complained about the utility?

Normally it is administration within the company that would be interested in getting customer complaints first hand and dealing with them appropriately.

It is a joke that an outside company should be employed to bribe the public to pay their bills on time, with the promise of paying €1 on their behalf to charity.