Smugness of the banks is a bit rich

IT can be mentally healthy to ignore one’s prejudices and take deep breaths, ignore the sore tummy and accept that sometimes things cannot be controlled.

Institutions are comprised of humans, and therefore flawed. As we all are.

Yes, I’m a ‘customer’ of the Ulster Bank. Unless you’re a committed conspiracy theorist (this was a trial run in anticipation of the collapse of the euro), it’s best to accept that the RBS computer meltdown was an unanticipated event they are doing their best to fix.