Apology after shares nosedive - Airlines boss issues ‘mea culpa’

WHAT did it take for Oscar Munoz, the boss of United Airlines in America, to finally offer an apology to the passenger dragged violently off a plane that his airline had overbooked?

Sympathy for the victim? Anger at the brutality of the security officers? Recognition that use of such force was simply wrong? None of the above.

Fears that such excessive use of force would frighten other passengers? No, but you’re getting warmer.