Munster 999 operators warn someone could die due to €14m software 'shit-show'

Fears over safety of communication system used by staff to dispatch firefighters to emergencies 

The 999 call operators claim 'someone will die' on their watch due to anomalies within the software system.

Emergency 999 call operators in Munster have threatened strike action unless immediate steps are taken to address “critical safety concerns” they have regarding the communication system used by operators to dispatch firefighters to emergencies.

Staff within the Limerick-based Munster Regional Control Centre (MRCC), which controls fire service responses in the south of the country, said they fear “someone will die” on their watch, and have claimed there are serious anomalies with the operating software system that they have been using since October 2021.