Dublin Airport awarded €700k bonus for improved customer satisfaction

The award contrasts starkly with the situation 12 months ago, when the airport was hit with a net penalty of €6.7m for issues including the cleanliness of the terminal and toilets. Picture: Sam Boal/Collins 

Dublin Airport has flipped its negative rating for customer satisfaction in its terminals to secure a €700,000 bonus from the Irish Aviation Authority.

The airport received a quality-of-service bonus from the IAA — a yearly evaluation designed to incentivise the provision of high-quality passenger services — of €4.5m for 2024, tempered by a penalty of €3.8m, for a net positive award of €0.7m.